Professional management of Azure Virtual Desktop

Management scope

• Availability and health of host pools and session hosts.
• Image, application and update management.
• FSLogix profiles, storage capacity and profile issues.
• Sign-ins, sessions, performance and user density.
• Azure consumption, autoscaling and unexpected costs.
• Technical incidents, changes and problem investigation.
• Identity and access controls within the agreed management boundary.
• Periodic reporting, documentation and improvements.

Taking over an existing environment

suXus starts with a baseline assessment of architecture, configuration, manageability, security, costs, documentation and known issues. Critical findings are prioritised before routine management begins. The customer retains visibility of outstanding risks and decisions.

Agreements established in advance

Each management agreement defines availability of support, priorities, escalation, change authority, maintenance windows, supplier boundaries and reporting. Service levels are published or promised only where confirmed contractually.